All CollectionsSubscriptions and BillingBilling FAQBilling FAQLBy Kyle and 3 others4 authors·11 articlesTroubleshooting Payment Failure IssuesWhy do I have a charge from Braintree on my Credit Card?What Are Braintree and Chargify?Why Do I Have a $1 Charge on My Credit Card?Requesting a W9Cancelling Your SubscriptionWhat should I do if my account status does not update after making a payment?How can I resolve and verify outstanding payment issues?What are Crelate's policies on license cancellation and billing terms?What's New - September 2026 ReleaseUnderstanding AI Credits
