When you make a payment for your invoice, your account status should update automatically. However, if your account still shows as unpaid or not activated, follow these steps to resolve the issue.
Overview of Post-Payment Processes
After you make a payment, the system processes your transaction and updates your account status. Typically, this means:
Your invoice will be marked as paid.
Your account will be in good standing.
Troubleshooting Steps
If your account status does not update as expected after making a payment, try the following steps:
Sign Out and Sign Back In: Log out of your account and then log back in. This action refreshes the activation state and may resolve the issue.
Verify Payment Processing: Double-check that your payment was successfully processed. Look for a confirmation email or check your bank statement.
Retry Access: If the issue persists, attempt to access your account again after verifying the payment.
Additional Support
If the above steps do not resolve the issue, consider reaching out to Crelate's support team for further assistance. Provide them with details of your payment, such as the transaction ID or receipt, to expedite the resolution process. By following these steps, you can ensure your account status is updated promptly after making a payment.