This article will focus on how to deactivate a user as this is the recommended practice. It is often preferred to deactivate a user rather than remove them, as this will maintain the history of that user and the activities that they have recorded in Crelate. Deactivating a user will free up a user license, as well as prevent that user from accessing the system in the future. Deleting a user will not remove any contact, notes, jobs etc that they've created however, it will remove their name from the event or activity that was logged. Deactivating a user will keep their name affiliated to allow you to track their previous activity even when bringing a new user on board. If you are looking to remove that license from your next billing cycle, please connect with our support team via How to connect with Crelate Support!
To deactivate a user, follow the steps below:
On the left panel of Crelate, find and click the Settings icon on the left, then click Users on the bottom left. From there, highlight whichever user you would like to deactivate. Below to the bottom right is the link to Deactivate User.
A box will appear asking you if you are sure you want to "deactivate this user". Click Yes.
After selecting "Yes" is deactivated. Should you want to reactivate the user, repeat the same steps in this article and the "Deactivate User" button will be replaced with an "Activate User" button.
It is important to note, that deactivating a user, will give you the ability to use that license for a new user. To learn about applying licenses, please follow the guide here: How to: Add Licenses
Comparison: Deactivation vs. Deletion
Feature | Deactivation | Deletion |
License Usage | Frees up license for reassignment | Permanently ends license usage for the user |
Data Retention | Retains all records, activities, and history | May delete or reassign associated data |
Reversibility | Reversible | Irreversible |
Use Case | Temporarily prevent access | Permanently remove access to the platform |
FAQs
Does deactivating a user delete their data or history?
No, deactivating a user does not delete any data. All records, activities, and ownership history remain intact. It only releases the user’s license for reassignment.
Can I recover a user account after deletion?
No, deletion is a permanent action, and deleted user accounts cannot be recovered. Consider deactivation if there is any chance the user might need access in the future.
What's Next?
Looking for more information on adding a new user? Or want to know more on managing your account information? Check out our content below!