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Add Users and Licenses to your Account
Add Users and Licenses to your Account

How to purchase a license and add a user to your account

Ian Remington avatar
Written by Ian Remington
Updated over a week ago

Adding licenses:

Licenses are purchased so that users can access Crelate. If you need to add a new license in Crelate, you can do so from the Settings | Manage Licenses screen.

  • To add an additional license you can select Change as you'll see below.

  • You may then use our drop down option to add any number or monthly or annual licenses.

  • You'll then be asked to confirm your changes before adding that additional license.

Please note: Removing Licenses requires Crelate's Accounting help. If you need to remove a license, please contact

Add user:

Adding a user in Crelate is very easy. Users will be given a Username (email address) and Password. All users require a license, to be able to access Crelate. See the instructions above for adding a license!

To add a user follow these steps:

  • As a Crelate Administrator, access the Settings Area on the left

  • Select Users

  • Click on the "+" sign to add a new user on the right.

To add a new user, you’ll have to first walk through a few options.

  • License Type: You’ll be notified if you have new licenses available, or if you’ll need to purchase an additional seat.

  • Next, enter the user’s name.

  • Employee Id: This Employee Id can be used during bulk import as a distinguishing field for matching cell values to users in your Crelate instance. A common use case for this field is to store an employee/payroll Id that can be used to relate the Crelate user record to a record in an external timekeeping/payroll system. This field is not required and you can create a user without adding an Employee Id.

  • Username: This will be the new user’s email address and login ID

  • Auto generate vs. Self Creating Password: Auto generating will build a strong password automatically that the new user can change when logging in. Creating a password allows you to customize and share a password with the user.

  • Role + Additional Roles: You can select between 3 role types for new users and create your own “additional roles." Normal users must be assigned at least 1 role and can be assigned multiple. You can read more about our user roles here: User Roles

Informing the user of their Login and Password

Once you click "Add," you'll see a screen where you can copy the users information, or send them an email directly with the information. You can also add yourself as a recipient of the email, so that you have that information as well.

What's Next?

Once that license is purchased, guide your new user through new user content

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