Crelate provides the ability for support representatives to assume account access. This is used strictly for the purpose of decreasing response times and allowing for a more thorough account investigation. If you are requesting help from Crelate Support, they may ask you to temporary re-enable this setting to accelerate the handling of your support request.
Administrators may find this setting in Settings | Advanced Security (select here if you're logged in). This feature is disabled by default once your account has been active for 30 days and available to all customers.
What's Next?
Looking for more information on security? Or want to know how to enforce a strong password for your users? Check out our content below!