Skip to main content
All CollectionsCrelate Recruit GuidesEmail
Deleting and Re-Adding your Email Connection
Deleting and Re-Adding your Email Connection

Troubleshooting why you cannot email within Crelate

Ian Remington avatar
Written by Ian Remington
Updated over 4 years ago

In Crelate, you may notice a warning icon or see a message indicating that your email token has expired. This typically occurs if you've made a recent change to your password where your email is no longer verified through Crelate.

To correct this, navigate to the menu in the top left and select Manage your Profile & Preferences.

From there, navigate to your Email Connections and select Re-authorize.

Or, you may need to delete your credential and re-authorize if you do not initially see the re-authorize option.

Next, you'll be prompted to login to your email account. Simply entering your credentials will re-authorize that connection. You may then return to any contact record to send an email.

What's Next?

Looking for more information on email and setup? Check out additional content below!

Did this answer your question?