Each Crelate user can save one email signature to their profile, and Crelate adds it automatically to the bottom of every email that user sends from Crelate, including Email Campaigns. The signature is managed in Crelate, not in your email client, so a signature set up in Outlook or Gmail does not carry over. To add yours, go to Your Profile & Preferences > My Profile, enter your signature under Email Signature, and select Save.

How does Crelate choose which signature to use?

When you send an email from Crelate, the signature comes from the Crelate user whose email address matches the Email Connection that sends the message. Your signature is not pulled from Outlook, Gmail, or any other email client.

If your user account email and your Email Connection use different addresses, your signature may not appear. For how to fix this, see Email Signature Not Populating in Email Campaign.

How do I add my email signature?

Open the navigation menu and select Your Profile & Preferences.
Select My Profile.
Under Email Signature, enter the text and images you want to include.
Select Save at the top of the screen.

💡 Pro Tip: After you save your signature, send a test email to yourself from Crelate. This shows you how your signature looks to the people you email before you send it to Contacts.

How do I add images to my email signature?

You can paste images directly into the Email Signature field. Keep these limits in mind:

Paste one image at a time. You cannot paste several images at once, or text and images together.
Clean up the formatting first. For the best results, paste your signature into Microsoft Word, and then copy it from Word into Crelate.

For more detail, see Adding Images in Your Email Signature.

Can I use HTML in my email signature?

Yes. To add a signature as raw HTML, select the HTML icon in the Email Signature field, and paste your HTML. This works well for signatures with a more complex layout, such as a vertical split.

For a full setup guide, see Using HTML in Your Email Signature.

Key takeaway

Each Crelate user saves one email signature in Your Profile & Preferences > My Profile, and Crelate adds it to every email that user sends from Crelate, including Email Campaigns. The signature is managed in Crelate, not in your email client. Crelate uses the signature of the user whose email address matches the Email Connection that sends the message, so if the two addresses differ, your signature may not appear. You can paste images one at a time or add your signature as raw HTML.