If you see “Account locked out! It appears you may have forgotten your password,” your account has been locked, usually after too many failed sign-in attempts.
Contact Support for immediate help
A lockout can clear on its own after some time, but you do not have to wait. Chat is available only inside Crelate, so email Support at support@crelate.com and include:
The email address you use to sign in
The exact message you see when you try to sign in
What Support does
Support unlocks your account, signs you out of any active sessions so that you can start a fresh one, and starts a password reset for you.
After your account is unlocked
Use the password reset email to set a new password, and then sign in to a fresh session. Changing/Resetting Your Password
Key takeaway
If Crelate says your account is locked out, usually after too many failed sign-in attempts, email Support at support@crelate.com with the email address you use to sign in and the exact message you see. Support can unlock your account right away, so you do not have to wait for the lockout to clear.