Developer Tools is a feature built into Google Chrome and Microsoft Edge. When Crelate shows an error, screenshots from Developer Tools give our team detailed information for investigating it. This article explains how to open Developer Tools and which screenshots to send.

Before you capture screenshots, copy the Support Payload from the Error window if one appears. See What to Do If You See an Error in Crelate for those steps.

Open the page where the error occurs, then use one of these options.

Windows: Press F12.

Mac: Press Cmd + Option + I.

From the browser menu: Select the three-dot icon in the upper-right corner, hover over More tools, and select Developer Tools.

Developer Tools records activity only while it is open, so open it before you repeat the action. An error that happened before you opened it will not appear.

While the error is showing, take a screenshot of the entire browser window. The screenshot should show the Crelate page, the Network tab, and the Console. Scroll the Console to the bottom first so that the most recent messages are visible.

How to Take and Share a Screenshot (Windows)

A failed request appears in the Network tab as a line item in red, with a red circle and an X next to it.

If no line item is red, you do not need this screenshot. Send the full-window screenshot instead.

Select the Help button in Crelate, start a chat with Support, and attach your screenshots. Include the Support Payload and the Error ID if one was shown, and note what you were doing when the error appeared.

If you are unable to open Crelate, email your screenshots to support@crelate.com.

Report an error as soon as it keeps happening. Server logs are generally retained for 15 days, so recent errors are far more likely to be traceable.