This article walks through how privacy requests and consent are handled in Crelate, from the moment a candidate submits a request to when your team marks it complete. For an explanation of each consent and privacy setting, see GDPR Management.
For more on Crelate’s approach to GDPR, see https://www.crelate.com/gdpr.
How a Privacy Request Flows
A candidate goes to your job portal, selects Submit a Privacy Inquiry, chooses a request type (such as Get a copy of my data), and submits a message, for example, “Hi, I’m John Smith. I would like to see all the data you have on me.”
The request appears in Settings | Compliance | Privacy Requests. Only Admins have access to this page.
Your team reviews the request, handles it, and then marks it complete.
Privacy Requests
Go to Settings | Compliance | Privacy Requests. Use the dropdown at the top of the page to switch between four views. Select Export to export the current view.
New Requests: Requests submitted from your portal appear here. If a contact uses the opt-out link, a request appears here as well.
Select a request to open Privacy Request Details, where you can read the full request, then select Mark Complete once it has been handled.
Completed Requests: A log of requests you have marked complete, starting with the most recent.
Contacts With Consent: All contacts who have given consent.
Contacts Without Consent: All contacts who do not have consent on record. Select Send Request to email a consent request to the contact’s primary email address. If no email address is on file, select the row to open the contact and add one.
Finding Contacts by Consent Status
You can also find contacts by consent status using Advanced Find. From Contacts, open Find, select Add Field, and choose Consent Status. Then select one or more statuses:
Accepted: Contacts who have given consent.
Rejected: Contacts who have rejected consent or asked to be deleted.
None: Contacts with no consent on file.
This is an easy way to find contacts without consent and bulk email them a consent request that includes the consent link.
What's Next?
Looking for more information on GDPR management? Or want to know more about EEOC and OFCCP compliance tracking? Check out our content below!