Crelate Support Account Assumption
Ian Remington avatar
Written by Ian Remington
Updated over a week ago

Crelate provides the ability for support representatives to assume account access. This is used strictly for the purpose of decreasing response times and allowing for a more thorough account investigation. If an organization would like to disallow Crelate Support from accessing their account they may remove account assumption.

Administrators may find this setting in Settings | Advanced Security. This feature is enabled by default and available to all customers.

If you are requesting help from Crelate Support, then they may ask you to temporary re-enable this setting to accelerate the handling of your support request.

What's Next?

Looking for more information on security? Or want to know how to enforce a strong password for your users? Check out our content below!

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