If your email signature does not appear in Email Campaigns sent through Crelate, the most likely cause is that the email address on your Crelate user account does not match the email address on your Email Connection. Email Campaigns add the signature saved to the Crelate user whose email address matches the connected mailbox. To fix it, update your user account email so it matches, or add an Email Connection for the mailbox that matches your user account email.
Why is my email signature missing from Email Campaigns?
Crelate adds a signature to an Email Campaign by matching the connected mailbox that sends the campaign to a Crelate user. When the email address on your Email Connection matches the email address on your user account, Crelate finds your profile and adds the email signature saved there.
When the two addresses do not match, Crelate cannot link the connected mailbox to your profile, so the campaign is sent without your signature. Your signature is still saved in your profile. It is just not being matched to the mailbox that sends the campaign.
What is the difference between my user account email and my Email Connection?
Your Crelate account uses two email addresses, and they are not always the same.
| User account email | Email Connection |
What it is | The email address on your Crelate user account, which you use as your username to sign in. | The mailbox you connected to Crelate so you can send email from Crelate. |
Where to find it | Your Profile & Preferences > Security, under Login Details | Your Profile & Preferences > Email and More |
What it controls | Which Crelate user you are, including the email signature saved to your profile. | Which mailbox your messages are sent from. |
Example
A recruiter named Jordan Smith signs in to Crelate as jordan.smith@example.com. Jordan’s Email Connection uses a different mailbox, jsmith@example.com. Because the two addresses do not match, Jordan’s Email Campaigns are sent without the signature saved in Jordan’s profile.
How do I fix a missing email signature?
You can fix it in either of two ways:
Update your user account email. Go to Your Profile & Preferences > Security, and under Login Details, select Change Login. Enter the email address that matches your Email Connection.
Add an Email Connection. Go to Your Profile & Preferences > Email and More, and connect the mailbox that matches your user account email. Then send your Email Campaigns from that connection.
After the two addresses match, your saved email signature appears in your Email Campaigns.
💡 Pro Tip: Before you send a large Email Campaign, compare the email address on your user account with the email address on your Email Connection. If they match, your signature will be added to every email in the campaign.
💡 Pro Tip: Your user account email is also the address you use to sign in to Crelate. If you change it, sign in with the new address next time.
Key takeaway
Email Campaigns add the email signature saved to the Crelate user whose email address matches the Email Connection that sends the campaign. Your user account email is the address you sign in with, and your Email Connection is the mailbox your messages are sent from. When the two addresses do not match, the campaign is sent without your signature. To fix it, update your user account email to match your Email Connection, or add an Email Connection for the mailbox that matches your user account email.