Yes. Crelate supports location search for the United States, Canada, and the United Kingdom. For other countries, you can choose the country on the Contact Record and use Find to search by address.

Which locations can I search by?

You can search by different location details depending on the country.

Location	You can search by
United States	Area Code, City, and State
Canada	Postal Code, City, and Province
United Kingdom	Postcode and Town, including radius search

Location search is available in Core Records, Search, Maps, and Find, so it works the same way across the platform.

How do I add a UK address to a Contact Record?

You enter the address in the Addresses section of the Contact Record. You can start with the postcode and let Crelate fill in the rest, or start with the town and choose it from the suggestions. In the UK, the State / Province box holds the nation, such as England or Scotland.

Option 1: Start with the postcode

Open the Contact Record, or create a new one.
In Addresses, enter the street address, or paste an address. The street address is not required.
Type the postcode in the postcode box, such as EH12 6TS. When the postcode is supported, the State / Province and country fields fill in automatically, such as Scotland and GBR.
Check the City. It fills in automatically when it matches the postcode directly. If it is blank, enter it yourself.

Option 2: Start with the town

Open the Contact Record, or create a new one.
In Addresses, enter the street address, or paste an address. The street address is not required.
In City, start typing the town or city, such as Edinburgh. Suggestions appear, grouped by country. Select the United Kingdom match, such as Edinburgh, Scotland.
Enter the postcode in the postcode box, such as SW1A 1AA.
Select United Kingdom from the country drop-down. It shows as GBR after you choose it.

The country drop-down lists United States, United Kingdom, and Canada first, followed by all other countries in alphabetical order.

💡 Pro Tip: Start with the postcode when you have it. It fills in the state and country for you, which saves time and avoids picking the wrong country.

How do I find Contacts within a distance of a UK location in Search?

You use the Location filter in Search to find Contacts within a set distance of a UK postcode or town. Once you add it, the filter shows as Within. The same filter works for US and Canadian locations. The results update as soon as you add the filter, so you do not need to select GO.

Open Search.
Select Add Filter, and then choose Location. The filter appears in the filters on the right as Within.
Choose the distance from the first drop-down, such as 25 miles of.
In the location box, type a UK postcode, such as SW1A 1AA, or a town, such as London. For a town, select the United Kingdom match from the suggestions, such as London, England.

The results show the Contacts within that distance. The bottom of the results shows the filter that is applied, such as “Filtered by: Located near London, England.”

💡 Pro Tip: When you type a town, check the country heading above each suggestion. Many names exist in more than one country, such as London in the United Kingdom, Canada, and the United States.

How do I see UK Contacts on a map?

Switch Search to the Map view. The map shows a pin at the postcode or town you searched for, and the Within filter stays in place.

How do I search for UK Contacts with Find?

You use Find in Contacts to search by address. In the Addresses filter, you can search by City, State, Zip, and Country. For the United Kingdom, enter the town in City, the postcode in Zip, or both, and select United Kingdom in Country.

Go to Contacts and select Find. For more on Find, see Using Find in Contacts.
Select Add Field, and then choose Addresses.
Enter the City, Zip, or both.
To limit the results to the UK, select United Kingdom from the Country list. You must select one of the options in the list. If what you type does not match a country, nothing appears.
Review the results in the grid.

How do I search for Contacts in other countries?

You can search by country with Find. Choose the country on the Contact Record, and then select the same country in the Country field in Find. Because Country is a list, you do not need to worry about spelling. You must select one of the options in the list.

On the Contact Record, in Addresses, enter the street address and the City. The street address is not required.
Select the country from the country drop-down. The drop-down lists all countries.
Go to Contacts and select Find.
Select Add Field, and then choose Addresses.
In Country, start typing the country, and then select it from the list. If what you type does not match one of the options, nothing appears.
Optional: Enter the City to narrow the results.

Note: If you entered a country in the State field on an older Contact Record, search the State field with the same spelling you used.

Troubleshooting

Why does my search for another country not return a Contact?
In Find, select the country from the Country list. If what you type does not match one of the options, nothing appears, so choose it from the list. Also check that the Contact Record has that country selected in the country drop-down. On an older Contact Record, the country may be in the State field. Search the State field with the same spelling.

Why does nothing appear when I type a country in Find?
Country only accepts the options in the list. Start typing the country, and then select it from the options that appear.

Why does my UK search return Contacts from another country?
A town name can exist in several countries. When you type a town, select the United Kingdom match from the suggestions, such as London, England, and not the Canadian or US match.

Why did the State and Country fields not fill in when I typed a postcode?
The postcode may not be one that Crelate supports, or it may be typed in a different format. Check the postcode, and then select the town from the City suggestions, or choose the country from the country drop-down yourself.

Why is the City blank after I typed a postcode?
The City fills in automatically only when it matches the postcode directly. Enter the City yourself.

Why does my UK search not return a Contact?
Check that the Contact Record has a UK town or postcode in its address. If the address does not match a location that Crelate recognizes, the Contact does not appear in a radius search.

What to share if it still does not work: the Contact’s country, the town or postcode you searched for, where you searched (Search, Find, or Maps), and a screenshot of the filters.

Key takeaway

Crelate supports location search for the United States (Area Code, City, and State), Canada (Postal Code, City, and Province), and the United Kingdom (Postcode and Town, including radius search), in Core Records, Search, Maps, and Find. When you add an address with a supported postcode, Crelate fills in the state and country automatically. In Search, add the Location filter with a postcode or a town, and choose the right country from the suggestions. The results update on their own. For other countries, choose the country on the Contact Record, and then use Find and select the country from the Country list.