If you're an office 365 Exchange user, you may need to whitelist crelate.net within your local Office 365 Admin settings. Additionally, if you are a user of ProofPoint, Barracuda or another 3rd party email security vendor, we Highly Recommend whitelisting crelate.net via that 3rd party.

To start in Exchange navigate to your Exchange Admin Center
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1. Select Mail Flow and then Connectors followed by using the + sign

2. When creating, please use the following.

-Connection From: Office 365

-Connection To: Partner Organization

3. Next, create your name as: Crelate

4. Edit Connector: whitelist the following: *crelate.net

5. The next setting can be left as: Use the MX Record - This should be the default setting.

6. Enter an active email address to validate.

7. Next, return to Crelate to to copy the text within Settings | Journaling. You'll want to copy the entire string of text ending in journal.crelate.net

Back in Office 365, paste that text to validate this connector.

8. Once completed, verify via a test email to confirm the changes.