This article will cover two common but very separate Chrome Extension Troubleshooting steps.
The first of which involves scenarios in which the Chrome Extension does not return data on a specific person. The second of which highlights what to do if your Chrome Extension is stuck or "spinning."
Chrome Extension Returns No Data
Crelate's Chrome Extension functions as a shortcut by leveraging our proprietary database. When you navigate to a specific record, we in turn scan our native database to see if we have a match for that person. There may be times in which our database doesn't have a match or record for that person and thus returns no results.
In that scenario, users can highlight text on the page (Name, Job Title, Phone Number, etc) to have the extension map that information over to corresponding fields.
Chrome Extension "Spinning"
To enable third-party cookies in your Google Chrome Browser follow these steps:
Click the Chrome menu in the browser toolbar.
Select Settings.
In the "Privacy and security" section, click the Site Settings button
In the Content section, select Cookies and site data.
Make sure that you either have option number 1 or 2 enabled. You cannot use the extension if you block 3rd party cookies or block all cookies.
To check your extension's site data access, follow these steps
Right click on the extension icon in the upper right of the toolbar
Hover over the option that reads "This can read and change site data"
Ensure that "On all sites" is the selected option
