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Deleting and Re-Adding your Email Connection
Deleting and Re-Adding your Email Connection

Troubleshooting why you cannot email within Crelate

Ian Remington avatar
Written by Ian Remington
Updated over a week ago

In Crelate, you may notice a warning icon or see a message indicating that your email token has expired. This typically occurs if you've made a recent change to your password where your email is no longer verified through Crelate.

To correct this, navigate to the menu in the top left and select Manage your Profile & Preferences.

From there, navigate to your Email Connections and select Re-authorize.

Or, you may need to delete your credential and re-authorize if you do not initially see the re-authorize option.

Next, you'll be prompted to login to your email account. Simply entering your credentials will re-authorize that connection. You may then return to any contact record to send an email.

What's Next?

Looking for more information on email and setup? Check out additional content below!

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