Question

What is call forwarding in Crelate?

Answer

Call Forwarding is enabled for our L2 and higher SMS customers and will give you the capability to route any calls to a number of your choice. If this is disabled, you may instead adjust a Voice Message below which will read an automated script that can be adjusted.

As a use case for Call Forwarding- I have been sending SMS messages with a candidate in my database and he/she as a result, gives me a call. Because this number is for SMS only, you may redirect those calls directly to a number of your choice.

1. To enable, navigate to Settings | Text Message and toggle the Call Forwarding option to ON.

2. You will then view the below prompt. (Please note: 500 minutes will be included for our L2 and higher customers). Next, add your number and save above.

3. To complete the process, simply add in the number of your choosing via the Forwarding Number section.

What's Next?

Ready to begin sending text messages? Check out our links below!

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