Flagged emails are a result of contacts unsubscribing from a bulk email, potential spam addresses, and emails that bounce from their server.
In Crelate, navigating to Settings | Flagged Emails will allow you to view all emails that have been flagged so you may manage each recipient in addition to being able to add contacts.
Selecting the minus sign will allow you to remove contacts from this list while selecting the + sign will allow you to manage and add additional contacts to the list. (Use Case: A contact has asked to no longer be contacted but never actually unsubscribed. I may unsubscribe them manually in my database to ensure they're not included in future campaigns.) Even if the contact is accidentally included in a future email campaign, they will not be sent the email message.
After selecting the plus sign, simply choose your email address and flag type to select your reason.
You also have the ability to track and find all emails that have been flagged by going to: Contacts | Recent Contact Drop Down | Flagged Emails (scroll to the bottom to find).
Each type will be indicated by 3 icons:
Please note, these contacts may still be emailed individually but will NOT be included in future bulk or campaign emails.
Easily export Flagged (Unsubscribe, Complaints, etc.) email addresses so that you can easily import them into other systems and stay compliant with email regulations. In addition, we now include the type of email next to each flagged email address.
Flagged Phone Numbers: Invalid & Unsubscribed
Flagged phone numbers in Crelate help you maintain clean and accurate contact data. These numbers are identified as either Invalid (e.g., disconnected or incorrect) or Unsubscribed (e.g., when contacts request not to be contacted by phone).
This feature helps ensure your team avoids repeated outreach to bad or restricted numbers and supports compliance with contact preferences.
Accessing Flagged Phone Numbers
To view and manage flagged phone numbers:
Click on the Settings icon in the left-hand navigation bar.
Under Data Quality, select Flagged Phone Numbers.
Use the filters to search by Phone Number or Flag Type (Invalid or Unsubscribed).
Filtering by Flag Type
You can filter phone numbers by type using the dropdown at the top right. The available flag types are:
Invalid – Numbers that are no longer in service or formatted incorrectly.
Unsubscribed – Contacts who have opted out of being contacted by phone.
Mark Phone Numbers as Invalid
Customers who import, enrich, or have a collection of outdated numbers can now easily "Mark as Invalid" any incorrect or disconnected numbers. This feature helps prevent wasted time by ensuring you don't repeatedly call the same invalid numbers.
Exporting Flagged Phone Numbers
You can export your list of flagged phone numbers to an external file by clicking the Export icon in the top right corner.
While you can view and export flagged numbers from this screen, please note:
You cannot currently add or remove flagged numbers manually from this area.
Invalid numbers cannot be marked as primary.
If a number was flagged incorrectly, you can revert it by changing its category from “Invalid” to another option.
Unsubscribed numbers help respect contact preferences and reduce compliance risk.
Please note: Flagged phone numbers are excluded from Excel exports elsewhere in the system but can be exported from the Flagged Phone Numbers screen. Invalid or Unsubscribed numbers will not be called as part of any automated or bulk dial campaigns. You may still call unsubscribed numbers individually, but it is recommended to honor opt-out preferences where possible.