You may see an error such as “One or more errors occurred” when you upload a Microsoft Word document or resume to Crelate, or “Attachment parsing failed” when you forward a resume by email. This article explains the usual cause and three ways to repair the document.
What causes this error?
The usual cause is a malformed or corrupt Word document. Microsoft Word may still be able to open the document, but Crelate’s resume parser, PDF converter, and thumbnail generators can have trouble reading it.
Word documents can become corrupt over time due to macros, viruses, bugs in various versions of Word, and other reasons.
How do I repair the document?
Three methods can repair most documents. Printing to PDF is the quickest and works with any program that can open the file, so try it first. The other two use Microsoft Word. You may need to combine Options 2 and 3.
Option 1: Print the document to PDF
Printing the document to PDF creates a fresh copy of the text, which often removes the problem in the original file.
On Windows
Open the document and press Ctrl + P.
In the list of printers, select Microsoft Print to PDF.
Select Print.
Name the file, choose where to save it, and select Save.
On a Mac
Open the document and press Cmd + P.
Select the PDF menu in the lower-left corner of the print window, and then select Save as PDF.
Name the file, choose where to save it, and select Save.
Upload the new PDF to Crelate in place of the original.
This works only when the original document contains real text. Printing a scanned or image-based file produces another image-based PDF, which Crelate still cannot parse. In that case, use a text-based version of the resume.
Option 2: Re-save the document
If the document is an older .DOC file, re-saving it as a .DOCX file often repairs it and gives you the more robust features of current versions of Word.
Open the document in Microsoft Word.
Select File, and then select Save As.
In the Save as type list, select Word Document (*.docx).
Select Save.
Option 3: Open and Repair the document
This option tells Microsoft Word to inspect the file and run its automatic repair procedures.
Start Microsoft Word.
Select File, select Open, and then select Browse.
Select the file once. Do not double-click it.
Select the down arrow on the Open button at the bottom of the window.
Select Open and Repair.
More information on Open and Repair is available from Microsoft.
If the error continues, use Open and Repair first, and then save the repaired file as a .DOCX using Option 2.
💡 Pro Tip: Keep a copy of the original file before you repair it, so that you can return to it if the repaired version is missing anything.
What if the resume is not a Word document?
Resumes can fail to parse for reasons other than a corrupt Word document. Common examples include:
The file is image-based or scanned, such as an image-based PDF.
The document has unstructured or non-standard formatting.
The file is incomplete.
Resume files from Indeed are fully supported in Crelate. Indeed’s Profile download, however, is typically exported as an image-based PDF, which Crelate cannot parse. If you see an error with a file from Indeed, download the text-based PDF or Word resume option instead.
If the error still appears
Select the Help button in Crelate and start a chat with Support. Include the exact error message, the file type you are uploading, and a copy of the file if you are able to share it.
Key takeaway
Errors such as “One or more errors occurred” or “Attachment parsing failed” are usually caused by a malformed or corrupt Word document. Print the document to PDF, re-save an older .DOC file as a .DOCX, or use Open and Repair in Microsoft Word, and then upload the file again. If the file is image-based or scanned, replace it with a text-based version of the resume.