When someone applies to a published Job, you can approve, reject, or block the application from Intake or the Job Dashboard. Rejecting an application means the candidate is not a good fit for this Job, but you want to keep them in Crelate for future roles. This article covers:

What happens when you reject an application
Choosing the stage rejected candidates move to
Sending an automatic rejection email
When a pass reason is required

What happens when you reject an application

When you select Reject, Crelate automatically moves the candidate to the first stage on the Job’s Recruiting Workflow with the stage type Done, Negative Outcome. The candidate becomes a Contact, so you can find them for future Jobs.

If Auto-Approve Applications is enabled, every new application becomes a Contact automatically, so there is no application to reject. See Auto-Approving Applications.

Reject an application from the Job Dashboard

Open the Job and find the application in the Applied stage.
Select the application. The panel on the right shows 1 Application Selected.
Select Reject.

The candidate moves to the first Done, Negative Outcome stage on the Job’s workflow, such as a stage named Rejected - Portal.

You can also reject applications from Intake. See Managing New Applicants Via Intake.

💡 Pro Tip: You can select several applications at once, and then go through them one at a time in the panel on the right, choosing Approve, Reject, or Block for each one.

Choose where rejected candidates go

Select Settings, and then, under Basic Setup, select Workflows, and then Recruiting Workflow.
Select the stage you want rejected candidates to move to.
Set its stage type to Done - Negative outcome.
Make sure this stage comes before any other Done - Negative outcome stage, since rejected candidates move to the first one.

For more on stage types, see Setting Up Your Workflow Stages.

Send an automatic rejection email

Each workflow stage can send an automatic email. To send a rejection email without writing one each time, set up an automatic email on the stage rejected candidates move to. The email is sent as soon as a candidate is moved to that stage, including when you reject an application.

💡 Pro Tip: Keep your rejection email general, such as thanking the candidate and inviting them to apply for future roles. Every candidate moved to that stage receives it, including candidates you move there manually.

When a pass reason is required

If your organization’s EEO settings require a pass reason, Crelate asks for one when you reject an application. The application is not rejected until you select a pass reason. See EEOC and OFCCP Compliance Tracking.

Key takeaway

Rejecting an application keeps the candidate in Crelate and moves them to the first Done - Negative outcome stage on the Job’s Recruiting Workflow. Set that stage under Settings, Basic Setup, Workflows, Recruiting Workflow, and add an automatic email to it to send rejection emails. If your EEO settings require a pass reason, you must select one to reject an application.